If you have any questions, please contact our customer service team this email support@thetruenude.com.

Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
* UAE Standard Delivery AED 30 
* UAE Next Day Delivery AED 45 
Order Processing Time
All orders must be placed before 3 PM- GMT - Monday to Friday for the Next Day Delivery. Please note we do not deliver Saturday and Sunday. For last-minute orders, please contact us via Whatsapp. 
Delivery Address & P.O. Boxes
Shipping is done by a third-party courier company
Standard delivery within UAE takes 1-3 business days. 
Shipping charges are non-refundable. We do not ship to PO Boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. We do not currently offer returns for international customers. We are unable to refund the original shipping charges.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. You will receive a tracking number from our partner with live updates.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.