This document sets out the shipping policy that applies to customers that make a purchase at TheTruenude. If you have any questions, please contact our customer service team on this email firstname.lastname@example.org.
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
* Free delivery on all orders over 500 AED
* UAE Standard Delivery AED 30
* UAE Next Day Delivery AED 35
Order Processing Time
All orders must be placed before 3 PM- GMT - Sunday to Wednesday for Next Day Delivery. Please note we do not deliver Friday and Saturday. Please reach out only by WhatsApp if you request during the weekend.
Delivery Address & P.O. Boxes
Shipping is done by a third-party courier company: DHL.
Standard delivery within UAE takes 1-3 business days.
Shipping charges are non-refundable.
We do not ship to PO Boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. We do not currently offer returns for international customers. We are unable to refund the original shipping charges.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
You will receive a tracking number from our partner with live updates.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.